Items damaged due to client negligence will not be accepted for a refund.
All items must be returned via Royal Mail Special Delivery which ensures there is proof of delivery. Please insure the item for a maximum value, which currently is £2,500.00. For security reasons please return the jewellery to Beaut as this will help to prevent the possibility of theft in transit.
If the item you received was a special order for a non-standard ring size you will only be able to return it to us if it is faulty as it will have been specially made and cannot be resold.
Please email us to let us know you reason for returning the item to us, and then send the item to this address:
Items may be returned for refund or exchange if the following conditions are adhered to:
* The returned item must reach us within 7 days of receipt
* The item must be returned in new condition as received and in its gift box.
* With the exception of faulty items, return postage is at your own cost.
* Pierced earrings are non-refundable due to hygiene reasons.
Beaut, Grays Antique Markets, South Molton Lane, London W1K 5AB